VAPE KITS / MODS

Vape kits and mods are covered by a 6-month warranty period from the date of receipt. Accidental damage or damage caused by wear and tear are not covered by this warranty. If the kit has been damaged in any way, your warranty will also be void. Please contact us to log your problem. You may be required to return the kit or mod for assessment. For an eligible warranty claim, we will require the device/mod returned to us within its original packaging.

BATTERIES

We offer a 60-day warranty period on all external batteries from the date of receipt. This warranty is void if the battery is damaged due to misuse or mishandling. General wear and tear is not covered in the 60-day warranty. If you believe your battery is faulty, please contact us stating the fault, and we will assess your problem. If the issue is a manufacturer’s fault, we will replace the battery. You may be required to return the battery to us for assessment.

BATTERY CHARGERS

All battery chargers sold are covered by a 12-month warranty from the date of purchase. If the charger is deemed to be faulty due to user error or mishandling, the warranty will be void. Please contact us to log your problem. You may be required to return the charging unit for assessment.

E-LIQUIDS / PODS / DISPOSABLE VAPES / TOBACCO STICKS

E-liquids, pods, disposable kits, and tobacco sticks are sold in sealed packs and are not covered by a warranty. The only exception to this rule is when there is a manufacturing fault with an item. If you believe an item you have received is faulty on arrival, please contact a team member within 7 days of receipt of the items. If there is a shipping error on part of the order, we will replace the items. On receipt of your order, any missing items must be reported to us within 48 hours of delivery to enable us to rectify the issue.

Please Note: For any disposable warranty claims, we will require product information from the box. We are unable to replace or refund any disposable vape kits without this information and may request large quantities back for testing. Additional video or photographic evidence may be required. Furthermore, we cannot replace or refund devices that have been thrown away or discarded.

TANKS/CLEAROMISERS/CARTOMISERS

Tanks and clearomisers are not covered by a warranty as they are a consumable product. However, if the product is deemed faulty or dead on arrival and we are notified within 7 days, we will replace or refund the item at our discretion. The item will need to be returned to us for inspection by our technical team. We do not offer refunds or exchanges on items where damage or modifications are caused by the user.